Training

Wether it’s for recall appointments or for new patients, the course of action should be determined in advance and all employees, full time or part time, should provide the same service level.

This seminar is intended for dentists, hygienists and members of the team who are interested in improving their performance and providing the highest level of customer service possible.

You will learn the importance of using up-to-date equipment in order to optimize the customer’s response and key sentences that can help manage objections related to your customer’s insurance coverage.

The 20-20-20 concept will be thoroughly explained to demonstrate the time required for preventive appointments, their detailed content and the billing assigned to these appointments.

As part of our profession, in our day to day actions, we are responsible for cross-contamination and its possible effects on the population.  To avoid nosocomial infections and for our own protection, mastering the art of asepsis should be a priority.

This seminar, intended for everyone on the dental team, will remind participants of the basic rules that should be followed to protect our customers and staff members against infections due to direct or indirect cross contamination and reduce to a minimum the amount of pathogenic micro-organisms in our environment.

Results coming from new studies will also be discussed.

In 2015 and in the years to come, we will definitely be focusing on the systemic link between the level of gum inflammation in our patients’ mouths and the risk of developing other diseases.

We have known about this in theory.  But how can we apply this notion concretely on a day to day basis?  Are we responsible for the degradation of our customers’ general health by not treating periodontal diseases from the moment we see them?  When exactly should we switch from a prophylaxis treatment to a curative treatment?

This seminar is intended for dentists, hygienists and any member of the team who wants to fully understand the treatments initiated by their patients.

The main objectives are:

• identifying patients who are at risk of developing periodontal diseases
• screening of all patients systematically
• understanding the action mechanisms of the systemic link
• learning about the necessary conditions needed to diagnose an active periodontal disease
• detecting patients who suffer from a loss of attachment and directing them towards a periodontal protocol
• knowing the steps of this protocol

With these notions, you will be comfortable enough to set up your own periodontal department.

 Part 1:

Do you have a practice philosophy or mission within your enterprise?  If you do, are all your actions reflecting the essence of your philosophy?  If you don’t, why is it so important to have one?

This seminar is intended for dentists and members of their team.  The objective is to demonstrate the importance of developing a practice philosophy which will serve as a guide for everyone to follow in their treatment approach with customers or for training purposes.

Without this solid foundation, our actions are not always coherent and the results can often be deceiving.  With a real practice philosophy installed, everyone knows how to maintain high standards when providing treatments and services.

Part 2: Why a practice philosophy is so important

Our toughest challenge in dentistry is to make our patients understand their  current situation and adhere to treatments which will improve their oral health for the rest of their lives.

To do so, we have to improve their dental IQ with relevant information, in the small amount of time we have them on our chair.

This course is intended for dentists, hygienists and any member of the team who wants to increase the patients’ agreement level to prescribed treatments.

The tools necessary to improve communication skills will be provided. Objection handling and how to increase the acceptance level to proposed treatments will also be taught via the motivational interview.

We are faced with our clients’ insurance coverage when trying to determine the recall frequency for preventive treatments.  Unfamiliar with the situation, the client believes that the delay between each preventive visit is determined by his or her insurance coverage.

In reality, a follow up schedule adapted to each person’s health condition and systemic risk would be ideal. It could prevent not only the patient’s oral health degradation but also the deterioration of his or her health in general.

In this seminar, the objective is to bring the patient to consider dental care appointments as medical appointments instead of just cleaning appointments.

This seminar is intended for dentists, hygienists and any member of the team who wishes to help the clinic reach its professional objectives and help customers in their understanding of general health issues.

The objective of this seminar, specifically meant for dentists and hygienists, is to demonstrate the benefits of setting up a micro-dentistry department for both of these groups.

This short « operative » dentistry which includes sealants, PRR (preventive resin restorations) and Cl 1 cavities, could be performed by hygienists in order to free up time for dentists to execute more complex treatments and therefore, maximize the profitability of the hygiene department.

To avoid over-treating or under-treating this kind of lesion, the modern approach to pit and fissure cavities will be used to detect this type of cavity in a reliable way.

The emphasis will be put on how to manage these appointments.   Also, an update on the adhesive concept will be given for hygienists who had given up this aspect of their practice.

Although one could attend this seminar individually, the participation of every team member of the dental clinic is necessary to obtain optimal results.

Delighting the customer is a philosophy and a way of doing things.  The result we wish to achieve is customer retention, a rise in the number of references and happiness at work.

The practical section of this class in the afternoon is very entertaining and you will be able to apply these notions to your everyday routine on the very next day at work.

The main objectives are:

• understanding what we mean by « delighting» the customer
• bringing a new perspective on customer service
• giving an overview of the motivational interview concept
• learning about active listening
• revealing some well kept secrets on delighting the customer
• putting theoretical principles into practice
• motivating participants to do their best individually or as a team in 2015-2016

At last, here is a training specifically developed for secretaries who want to understand how dentists and hygienists think in the operating rooms.

Once they acquire these notions, secretaries will be better at assisting customers who have questions or concerns when they come out of the operating room.

They will also able to reinforce the message delivered during the diagnosis appointment, therefore improve the level of commitment from customers to the proposed treatment and to preventive follow-ups.

Useful tips will be given on how to get insurance companies to approve treatment plans and how to communicate using the motivational interview concept.   Many other challenges they have to struggle with everyday will be touched upon as well.

This seminar, intended for dental assistants, does not focus on chair side work techniques but rather on other skills they can develop to help the team reach its goals as far as patient agreement to the prescribed treatment.

Regardless of the active treatment plan, this training session will teach the assistant how she can help the patient navigate through the multiple preventive and curative steps. The idea is to make sure the customer stays focused on the value of upcoming treatments.

Notions of the motivational interview will be explored as well as the systemic link between oral health and general health.