Dental practice consultant
I offer you the result of more than 32 years of experience in the operation of a dental practice.
My expertise brings together various topics including periodontal, infection prevention and control, protocols in the hygiene department and quality customer service.
- Member of the OHDQ since 1988
- Consultant and speaker since 2008
- 2017 Entrepreneur of the Year Award, which recognizes the influence and success of a dental health entrepreneur
- 2019 Medical Device Reprocessing Certification
- 2020 Certification to adjust respiratory protective devices (Fit testing)
Since the beginning of my career, I have been asked to reflect on the situations of many dental practices and collaborated in the development of professional objectives for these clinics. By improving the use of new technologies and coordinating the change to their professional image, I have contributed to their success.
In addition to my own, I can count on the expertise of Mrs. Chantal Lafrance who accumulated over 23 years of experience in managing every aspect of a dental clinic such as marketing, secretariat, management software and human ressources.
Mrs. Lafrance has played many roles for different dental clinics, large or small, which has helped her understand the difficulties dentists have to face in regards to customer service and maintaining patient records. In time she came to realize the importance of teamwork between departments (secretariat, hygiene, specialized treatments) in order to maximize patient experience.
Being a trained secretary, my experience in dental clinics has enabled me to acquire the skills needed to display a positive and welcoming image for any patient who comes through the door.
At this stage of my career, I can use this experience to help dentists who want to optimize their secretarial department and come up with strategies to enhance the clinic’s overall success.
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