A protocol? To do what?

This seminar is intended for dentists, hygienists and members of the team who are interested in improving their performance and providing the highest level of customer service possible.

Only presented in french


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Seminar description

Wether it’s for recall appointments or for new patients, the course of action should be determined in advance and all employees, full time or part time, should provide the same service level.

You will learn the importance of using up-to-date equipment in order to optimize the customer’s response and key sentences that can help manage objections related to your customer’s insurance coverage.

The 20-20-20 concept will be thoroughly explained to demonstrate the time required for preventive appointments, their detailed content and the billing assigned to these appointments.

Purchase and cancellation policies

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